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How Yatir works.

Specialists split the work and show their evidence before anything is committed in your name.

Example run

Dispute a $1,240 hospital bill

One charge is not in your after-visit summary.

3 of 4 checks met

Inspect the result and evidence

  1. You ask

    Set the outcome, share the context and define the limits.

    • Move my internet to the new address without a gap in service.

  2. The team works in parallel

    Independent tasks run together. Findings feed the work that depends on them.

    • Checking which providers serve the new address
    • Comparing plans, fees and install dates
    • Drafting the cancellation and the new order
    • Checking evidence and open questions

  3. You approve with proof

    Get the deliverables, sources and unresolved questions. Decide what happens next.

    • One date for both: off and on.
    • Install date, plan comparison and both drafts
    • You choose the plan and approve the order

Lead

Plans the job and splits it up.

Won’t start anything you didn’t ask for.

Researcher

Finds options, and a source for each.

Flags missing sources and uncertain matches.

Caller

Makes calls and keeps a clear record.

Won’t pretend to be a person.

Writer

Turns findings into drafts and documents.

Won’t send a draft before you approve it.

Auditor

Checks each result against the evidence.

Flags contradictions and unresolved claims.

The same run, opened up.

An answer, the proof behind it, and a record of who did what.

Explore a complete workflow

Example run

One charge is not in your after-visit summary.

The statement charges for two chest X-rays at $190 each.

Emergency department visit
$480
Chest X-ray, 2 views
$190
Chest X-ray, 2 views (second line)
Removed
IV hydration, first hour
$220
Comprehensive metabolic panel
$160
Total
$1,050
Details

The statement charges for two chest X-rays at $190 each. Your after-visit summary shows one. If the hospital's review agrees, the balance is $1,050, not $1,240. Nothing has been sent yet: the letter and the itemized bill request wait for your OK.

Emergency department visit

Statement
$480
In the after-visit summary
Yes

Chest X-ray, 2 views

Statement
$190
In the after-visit summary
Yes, one X-ray

Chest X-ray, 2 views (second line)

Statement
$190
In the after-visit summary
No

IV hydration, first hour

Statement
$220
In the after-visit summary
Yes, as IV fluids

Comprehensive metabolic panel

Statement
$160
In the after-visit summary
Yes

Total

Statement
$1,240
3 of 4 checks met
  • Met: every line on the statement is checked against the after-visit summary
  • Met: the hospital's financial assistance policy is found
  • Met: the dispute letter states the disputed amount and the balance without it
  • Open: the hospital has answered the dispute in writingNo answer yet. The hospital reviews a dispute once it has the letter, and the letter waits for your OK.

Open: the hospital has answered the dispute in writing

What is known, and what is not
  • Known: the statement lists "Chest X-ray, 2 views" twice, at $190 each. The after-visit summary shows one chest X-ray, ordered and then read.
  • Not known: whether the hospital's own records show a second X-ray. Only the hospital can say, so the letter asks and does not accuse.
  • Billing would not discuss the account with the Caller. It explained the process: a dispute goes in writing, and the account is held for 30 days, with nothing sent to collections, once the dispute is logged. No hold is in place yet.
  • The statement is not an itemized bill. The itemized bill shows every charge with its code and the date and time it was entered, and only you can ask for it.
  • Stannard Park is a nonprofit, and its financial assistance policy and application are on its website under Billing. Applying is a separate step that needs details of your finances the team was not given.
  • Still open: the hospital's written answer.
Dispute letter
To
Patient Financial Services, Stannard Park Medical Center
Subject
Billing dispute: second chest X-ray charge, account •••2094

Dear Patient Financial Services, I am writing about the statement dated September 14 for my emergency department visit on Saturday, August 22 (account •••2094). I had no insurance for this visit, and the statement shows $1,240 due after your self-pay discount. The statement lists "Chest X-ray, 2 views" twice, at $190 each. My after-visit summary shows one chest X-ray, 2 views. Please review the second charge of $190. If one X-ray was taken, please remove the charge and send me a corrected statement showing a balance of $1,050. If your records show two, please send me the record of each, with the time it was taken. The other four lines are in my after-visit summary: emergency department visit, $480; one chest X-ray, $190; IV hydration, $220; comprehensive metabolic panel, $160. Your billing office says by phone that an account is held for 30 days, with nothing sent to collections, once a written dispute is logged. Please confirm in writing that this account is on hold, and the date the hold began. Sincerely, Jordan Whitaker

Proof

Stannard Park statement, Sep 14 (after self-pay discount)

Emergency department visit
$480
Chest X-ray, 2 views
$190
Chest X-ray, 2 views
$190
IV hydration, first hour
$220
Comprehensive metabolic panel
$160
Total
$1,240

After-visit summary, Aug 22

Facility
Stannard Park Medical Center
Visit
Emergency department, Saturday, August 22
Tests ordered
Chest X-ray, 2 views. Comprehensive metabolic panel
Results
Chest X-ray, 2 views: final. Comprehensive metabolic panel: final
Treatment
IV fluids

Financial assistance policy: IRS and the hospital's website

Source
irs.gov, Section 501(r)(4)
Sentence
Section 501(r)(4) requires a hospital organization to establish a written financial assistance policy (FAP) and a written emergency medical care policy for a hospital facility it operates.
Stannard Park website
Nonprofit hospital. Financial assistance policy and application are under Billing

Call with Stannard Park billing, (614) 555-0148

2:43 p.m. · 5:25

Caller
Hi, this is Yatir, an AI assistant calling for Jordan. Is it OK if I record this call?
Billing
You can record. Before you go on: without the patient on the line or a signed authorization on file, I can't open an account or talk about what's on it.
Caller
Understood. I won't ask about the account. How does a patient dispute a charge on a statement?
Billing
In writing, to Patient Financial Services, by email or by mail. Both addresses are printed on the statement. Put in the account number, the date of the visit and the charge in question.
Caller
What happens to the account while a dispute is reviewed?
Billing
Once the written dispute is logged, the account goes on hold for 30 days. Nothing is sent to collections during the hold.
Caller
Is the statement the same thing as an itemized bill?
Billing
No. The statement lists the services. The itemized bill lists every charge with its code and the date and time it was entered. The patient has to ask for it, by phone after an identity check, or in the patient portal.
Caller
Thank you. I can't agree to anything for Jordan. The letter and the request will come from Jordan.
Audit trail

The checks, corrections and decisions, in order.

  1. Step 1 Lead Run started
  2. Step 2 Lead Plan ready
  3. Step 3 Lead Loaded tools: Files (read), Email (read), Web, Phone
  4. Step 4 Researcher Reading the statement and the after-visit summary
  5. Step 5 Researcher Added proof: Stannard Park statement, Sep 14 (after self-pay discount)
  6. Step 6 Researcher Added proof: After-visit summary, Aug 22
  7. Step 7 Researcher Added proof: Financial assistance policy: IRS and the hospital's website
  8. Step 8 Researcher 5 lines checked, policy found
  9. Step 9 Auditor Checking each line against the after-visit summary
  10. Step 10 Auditor Flagged Researcher: All 5 statement lines are marked as found in the after-visit summary, but the summary shows one chest X-ray and the statement charges for two.
  11. Step 11 Researcher Revising: Mark the second chest X-ray line, $190, as not in the summary, and show the balance without it.
  12. Step 12 Researcher Second X-ray line marked. Policy found
  13. Step 13 Auditor Re-check passed
  14. Step 14 Caller Calling the Stannard Park billing office
  15. Step 15 Caller Added proof: Call with Stannard Park billing, (614) 555-0148
  16. Step 16 Caller Process explained. Account not discussed
  17. Step 17 Writer Drafting the dispute letter
  18. Step 18 Writer Dispute letter drafted
  19. Step 19 Auditor Check passed
  20. Step 20 Auditor 1 flag, fixed. 3 of 4 checks met
  21. Step 21 Lead Result ready: One charge is not in your after-visit summary.
  22. Step 22 Lead Proposed, awaiting approval: Send the dispute letter
  23. Step 23 Lead Proposed, awaiting approval: Request itemized bill
  24. Step 24 Lead Run finished

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